Your satisfaction is always guaranteed. Upon receiving your new Kuma Insert, if you're not completely satisfied with its quality and appearance, we'll arrange for, and pay the return shipping. When we receive the Insert back, we'll give you a 100% refund, including the original shipping cost.
The top features of every Kuma product are: Quality, Warranty, and Service. Kuma is proud to say that the products we manufacture are of the highest quality available. And, our industry leading warranty is merely an extension of our commitment to quality, and the kind of warranty that should be expected with a first class product. Finally, our great customer service is based on trust. When you purchase a Kuma product, you trust it to perform as advertised, and you trust us to give you the customer service that you deserve. That's important to us, and we promise that our products and our service will deliver.
When purchasing direct from Kuma, consider hiring a certified chimney professional for the installation of your new stove, and be sure to check with your local building officials regarding the necessity for a proper permit and inspection. You can find properly trained installers at nficertified.org or csia.org.
|Purchased the Ashwood insert at the end of last winter so waited a full season to evaluate. The stove exceeds expectations. We live in North GA mountains (a long way from ID) but settled on Kuma after extensive review. The design, fabrication, and function are exceptional. Selling points were materials & design [ex. compared weight of Kuma (+80 lbs) vs comparable size stoves], price; support of staff, made in USA, faith based family business. Insert was put in existing, pre-fab firebox and J. Freeman was very knowledgeable and answered all questions. Stove has reduced LP gas costs more than 50%. Highly recommend Kuma (5 stars!)|