Your satisfaction is always guaranteed. Upon receiving your new Kuma Stove, if you're not completely satisfied with its quality and appearance, we'll arrange for, and pay the return shipping. When we receive the stove back, we'll give you a 100% refund, including the original shipping cost.
The top features of every Kuma product are Quality, Warranty, and Service. Kuma is proud to say that the products we manufacture are of the highest quality available. And, our industry leading warranty is merely an extension of our commitment to quality and the kind of warranty that should be expected with a first class product. Finally, our great customer service is based on trust. When you purchase a Kuma product, you trust it to perform as advertised, and you trust us to give you the customer service that you deserve. That's important to us, and we promise that our products and our service will deliver.
California Residents: See Prop 65 WARNING
2018-2020 Biomass Tax Credit Download
When purchasing directly from Kuma, consider hiring a certified chimney professional for the installation of your new stove, and be sure to check with your local building officials regarding the necessity for a proper permit and inspection. You can find properly trained installers at nficertified.org or csia.org.
Overall Rating:
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Customer Comments |
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Rating:
Terry Poultney, Vermonnt 11/23/2018 |
Simple but efficient |
I bought my Kuma Wood Classic stove in September from the Black Magic Chimney Sweeps store in Manchester. Harry and his employees were all very friendly and accommodating to me during the process. I've owned many, less expensive wood burning stoves, but I've never had a more efficient stove in my home. It was simple to install and has provided constant, wholesome warmth to my 2200 sq ft home, using half of the firewood that I usually use. I highly recommend this dealer, their service and products. | |
Rating:
Trish Conheeney New Jersey 11/27/2016 |
Fantastic Stove, Fantastic Service! |
I finally, finally was able to enjoy my Kuma Aspen Stove tonight! After two years of building my house, and my builder forgetting to add the stove, or not wanting me to add and stove, we finally got this bad boy retrofitted. First off, Jason at Kuma is a life saver. I can't say enough about this guy. I called him a million times and asked him a million questions about how to fit the pipe, and all the regulations about clearances. I had an issue with a roof that met the covered porch and Jason gave me a myriad of suggestions. Told me where to buy the pipe, you name it. His service was remarkable. Here I am, Thanksgiving weekend 2016 and it's cold enough to light. I invited my fireman neighbor over for the first light---"just in case"-----rolled up newspaper, added lots of kindling and fire's ablaze! We're still waiting for the smoke, the smell of paint and all the rest that we read could happen. But honestly we haven't had any of it. The draft is amazing, the fire is burning low but hot (first burn) and we're just thrilled with our new Kuma. I am so very happy with this purchase--and the price was right. I looked around, for a long time. There are I'm sure lots of great stoves out there but I bought a Kuma and it's working great from the moment I lit it and the house (1500 sq feet) is toasty! And it's a really simple, elegant looking stove. Thank you Jason for all your help! I love my Kuma! | |
Rating:
Anne B. 2/3/2015 |
Amazing little stove |
We purchased our Kuma Aspen wood stove in April, 2014, for our cabin. This little stove is amazing! We love it! It heats our 1000 sq. foot open area efficiently-- to the point that at times we have to open an outside door, even in the winter! We got the optional blower and it is just the thing for warming up by when coming in from outdoors. We would highly recommend this product to family and friends. |
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Rating:
Matt P. Oregon 12/10/2014 |
Incredible |
Incredible stove - quality and performance is outstanding! |